Refund Policy

At Easy Skin Care, we aim to provide helpful digital homemade skincare guidebooks and resources that make learning skincare preparation simple, enjoyable, and accessible for every customer.

7-Day Refund Policy

We offer a 7-day refund policy on our digital products. Customers may request a refund within 7 calendar days of their purchase.

Since our products are delivered digitally, refunds are not automatically granted for every purchase.

Refund requests may be considered for reasons including:

  • You are not satisfied with your digital guidebook.

  • You were charged more than once for the same order.

  • You did not receive your digital guidebook.

  • The digital files are corrupted or cannot be opened properly.

  • There was a technical issue on our side that could not be resolved.

How to Request a Refund

If you experience any problems with your purchase or wish to request a refund within 7 days, please contact us.

Support Email: homemadeskincare@outlook.com

Please include your order number, purchase email address, and a brief explanation of your request.

We aim to respond to support requests within 24–48 business hours.

Refund Processing

Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Important Information

  • Refund requests should be submitted within 7 calendar days of purchase.

  • No physical product returns are required because all our products are delivered digitally.

  • Third-party costs, such as additional transfer or currency conversion charges imposed by a payment provider, may not be refundable.

  • Customers who experience download or access issues are encouraged to contact our support team for assistance.

By purchasing from Easy Skin Care, you acknowledge this Refund Policy, subject to your applicable consumer rights.